Terms and conditions

By using our website you state that you agree to, understand and fully accept the terms and conditions. If you disagree with any of the conditions, we would like to ask you not to use our website.
The web store is operated by company SAMO OVEN S.P., Gorenjska cesta 20B, SI-1000 Ljubljana.
The Terms and Conditions of the Owen-carbon.com web store are compiled in accordance with the Consumer Protection Act and other international codes of e-business.
The Owen-carbon.com website reserves the right to modify the Terms and Conditions without prior notice.

Definitions

• “Vendor” refers to web store Owen-carbon.com
• “Customer” refers to a person using our system, i.e. our web store customer
• “Web store” refers to the information system for product presentation and sale

 

Access to information

According to Consumer Protection Act, the vendor hereby undertakes to provide the customer with the following information:

• Company name and head office
• Essential characteristics of goods
• Price of goods, including VAT
• Delivery costs
• Payment method and delivery time
• Cancellation policy
• Price validity

Prices

All prices on the website are listed in € (Euros) and include VAT where applicable. Prices are valid at the moment of order placement and do not have a predetermined validity.
Prices can be changed without prior notice. The cost of packaging and delivery is not included in the price.

 

Purchase steps

1. Product selection
2. Personal data entry
3. Payment
4. Order confirmation – after completing your purchase, you will receive an e-mail with purchase details – contract.

Cancellation and returns policy

We want you to be as happy with your purchase as we are providing you with our service!
If you would like to return your product for any reason, please see below:
1. Return for change of mind: The customer has the right to cancel the contract within 15 days of receipt without stating the reason of his/her decision. The notice shall be submitted to the e-mail address info@owen-carbon.com. The submitted notice shall be considered valid if submitted or e-mailed within the specified cancellation period.
The order shall be returned within 15 days of cancellation notice. The products must be unused, undamaged, unmodified and in original packaging complete with manuals and certifications. A copy of the original invoice shall also be submitted.
The only cost incurred by the customer in case of cancellation is the direct cost of returning the item(s).
2. Returns for faulty goods: If the item you purchase is faulty and it has not been caused by wear and tear or misuse, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. We will do this within reasonable time, at no additional cost to you and without causing any significant inconvenience.
To return a faulty product, please email us within 7 days to receive a confirmation of return prior to send it back, along with proof of purchase, photos if possible and a description of the fault. The goods must be returned in the same condition as received, with all original packaging and labels, unused otherwise we cannot accept the return.  Faulty product must be returned prior to sending a new one.

All returns must be authorised via email.
If all conditions are met, the payment will be refunded as soon as possible and no later than in 15 days of cancellation notice receipt.

The products and a copy of the original invoice shall be submitted to the address: SAMO OVEN S.P., Gorenjska cesta 20B, SI-1000 Ljubljana.

Delivery time

The delivery time is usualy 2-10 business days for products in stock.
Products out of stock shall be delivered within 16 business days of order receipt. In exceptional circumstances, when not even the manufacturer stocks the particular type or colour of product, the delivery time is up to 30 days.
In case of longer delivery periods you will be informed about the time of delivery by e-mail or telephone.

Warranty

All products from our offer come with at least 1-year warranty. In case of a different warranty period, the latter is specified in the product description. When shopping online, the warranty period starts on the date of delivery. Warranty claims must be accompanied by the original invoice. If no warranty certificate is enclosed with the product, the invoice shall be valid as a warranty certificate. The purchased product is in perfect condition at the time of purchase. The customer is obliged to follow the operation and assembly instruction manual.

The warranty shall be void in case:

• Instructions for use were not followed;
• The product was used in an unprofessional, unintended or negligent manner;
• The original invoice is not enclosed with the product;
• Discoloration or damage to the product was caused by washing or excessive exposure to sunlight or rain;
• The damage occurred in a traffic accident or during air transport;
• The ECE standard label or serial number was damaged or removed;
• The repairs were performed by unauthorized personnel.

Complaints

If you receive a damaged or wrong product by post, please send a notification to our e-mail info@owen-carbon.com as soon as possible. If the complaint is justified, the customer may opt for product replacement or exchange, or for money refund minus the delivery cost. In line with the EU directive, a customer may require a refund or replacement for a faulty product if reporting the problem to the manufacturer within two months of detection. A product shall not be considered defective solely if a product of better quality subsequently appears on the market. We regret to inform you that we are unable to reimburse the delivery costs of returned or replaced products.

Website use

The customer is solely responsible for the purchase and maintenance of his/her computer equipment, including the software and hardware used, and any other equipment needed for the access to and use of the www.Owen-carbon.com website. All the related costs shall be borne by the customer. The vendor shall not be held responsible for any potential software or hardware errors arising from the visit to or use of the web store, or for any potential damage caused by or related to the products purchased in the web store.

Personal data protection

The vendor undertakes to protect all information acquired through the website in accordance with the Personal Data Protection Act and not to forward, sell, rent or in any other way trade with the customers’ personal data. Personal data shall never be used if the owner shall in any way object to the way of its use.

Storage of contracts

The contract concluded between the vendor and customer is permanently stored at the premises of the company SAMO OVEN S.P., Gorenjska cesta 20B, SI-1000 Ljubljana.

Legal notice

All content published on the Owen-carbon.com website is the property of the company SAMO OVEN S.P., Gorenjska cesta 20B, SI-1000 Ljubljana. All copyright works are protected without formal registration. All data, texts, articles, product images, graphic and video materials and other information presented on the website are protected under the Copyright Act and shall not be used without prior consent. The structure and individual conceptual solutions are protected as well.

Company trademarks and logos of other companies are the property of those companies. Images are symbolic and do not always fully reflect the actual state of products.

The Owen-carbon.com website also contains links to other companie’s websites, providing access to other sources of information. The vendor shall not be held responsible for the content of other companie’s websites and will cancel them as soon as technically feasible if they prove to be misleading.

Owen-carbon.com reserves the right to modify or change any or all parts of these Terms and Conditions without prior notice. The modifications shall enter into force at the time of their publication.

As a customer, you hereby agree that all stated conditions are binding and valid in all their forms and content. You are deemed to be aware that the vendor is unable to notify each customer about each documentation change, and to accept the obligation to regularly check on any possible modifications and refrain from using the services or website if you do not completely agree with them.